Start with your goals, workflow and project requirements.
Discuss your project/ Selected project
Help desk & work management
Desktop, tablet & mobile
7 images
Browse desktop, tablet and mobile views. Open any image to see it at full size.
/ Project overview
Nexora is a help desk and work management application for teams handling service requests alongside everyday tasks. Staff can assign tickets, track status, add internal notes and coordinate project work. Customers have a separate portal, while organisation-level permissions keep each workspace focused on its own records.
Built with Next.js, React, TypeScript, Prisma and PostgreSQL, the application connects ticket handling with assets, knowledge articles and approvals. Its source includes authentication, workspace membership, private attachments and scoped API access. The device mockups show the seeded demonstration workspace (fictional users and requests), not a customer account. View project repository.
/ The customer journey
A request becomes an assigned ticket with a visible status and activity trail. Agents can reply to customers, keep internal context private and link operational work to tasks. Dashboards bring outstanding requests into view so teams can decide what needs attention next.
/ Design and development focus
Tenant-scoped queries and role checks support separate workspaces. Ticket transitions, attachment access and approval actions follow server-side rules. The interface brings these rules into the daily workflow through status labels, assignment controls and a consistent navigation structure.
Route incoming requests to the right owner and preserve the conversation history.
Keep task checklists, assignees and tracked time beside project work.
Give customers a dedicated place to follow their support requests.
Control workspace settings, permissions, notifications and knowledge content.
/ Content and interface considerations
Developed application; not deployed to a public live URL. The implemented scope covers support operations, team tasks and workspace administration. Advanced automation editors, billing checkout and live collaboration are outside the documented completed scope; integrations require their own configuration.
/ Project scope and next steps
Nexora demonstrates how a custom web application can connect service delivery with internal operations. For a similar UAE platform, define staff roles, customer access, ticket states and reporting needs before choosing integrations.
/ Selected work
A UAE-focused accounting platform connecting sales, purchases, inventory, banking and ledger-based business reports.
A shared workspace for support tickets, tasks, approvals and customer service, with organisation-scoped access and activity history.
Five animated invitation experiences with personalisation, guest replies, account-based publishing and event-date access rules.
A shared workspace for support tickets, tasks, approvals and customer service, with organisation-scoped access and activity history.
/ Our project commitments
Define pages, features, dependencies and acceptance criteria before implementation. Review scope changes against that shared brief.
Connect approved interface decisions to working components, clear interaction states and content controls your team can use.
Test mobile navigation, forms and purchase paths with realistic content, including empty results and invalid inputs.
Discuss your project on WhatsApp:
